Contact Frankton Water Restoration

What should you do before the crew gets to your Frankton home?

Safety comes first and stopping the water comes second. Everything after that can wait for the crew, so call as soon as the water is under control.

• Stay out of standing water that's touching outlets or extension cords, and keep kids and pets out of that room.
• Shut off the water at the main valve if you can't find the source fast. Basement homes usually have it near the water meter where the service line enters.
• Listen for the sump pump. If it's silent while the pit is full, the problem may be power or a stuck float, and the crew can sort out which.
• If a frozen pipe split, close the main valve before it thaws further, and skip open flames or heat guns on the pipe.
• If water is coming up through a floor drain, treat it as sewage and keep people and pets out of it until the crew checks it.
• Take rugs and anything stored on the floor out of the wet area, and keep the interior doors open so air can move.
• The EPA's mold and moisture guide says water damaged areas and items should be dried within 24 to 48 hours to prevent mold growth, so it's worth calling as soon as the water is under control.
• The Indiana Department of Insurance advises against permanent repairs before the insurance company's inspection, so stick to steps that stop the water and protect your things.

What will the team ask about your Frankton home?

Our team asks the same short set of questions on every call, because the answers decide which equipment goes on the truck.

• Whether you were able to close the main valve.
• Whether it's clean water from a supply line or water that came up from a drain.
• If anything stored in the basement is sitting in water.
• About how long the water has been sitting.
• Roughly when the house was built. Much of Frankton went up in the 1940s to 1960s, and the age points the crew toward likely trouble spots.
• A good callback number, in case the call drops.
• Whether you were able to reach the breaker panel.

Answer what you can, and the crew will fill in the rest during the first visit.

How does the first visit to your house work?

Their first job is the source. Once the leak or backup is stopped and the power is safe, they move on to how far the water went.

Before anything is moved or removed, the crew documents the damage with photos and moisture readings for the photo report.

Our water restoration manager is IICRC certified. The IICRC publishes the S500 standard for water damage restoration and the S520 standard for mold remediation.

Once the damage is documented, someone walks you through it in plain terms, and the decision about insurance stays with you. Check your own policy for what it covers.

Once you give the go ahead, extraction and drying start. The crew comes back to check the readings and moves equipment as areas dry out.

Which details about Frankton homes help the crew plan?

A lot of Frankton was built in the 1940s to 1960s, when galvanized steel and early copper were common for supply lines. The mix in Frankton includes ranch homes. With basements common here, water from a leak upstairs often ends up downstairs too. Heavy rain raises groundwater here, and that can push water through basement floors and walls. Galvanized supply lines still turn up in older homes here, and they're a common source of leaks at threaded joints. Mention any of this when you call, and the crew will plan around it.

Is your neighborhood in the Frankton service area?

This number covers Frankton and its neighborhoods, including these:

• Pipe Creek Corridor · most with basements
• Sigler Street District · built mostly in the 1900s, basements are common
• Washington Street / Fletcher Street Area · homes from the 1940s to 1960s, basements are common
• East Side Mobile Home Parks · most with basements
• West Side / Homestead Drive Area · many over crawl spaces
• Madison Street Corridor · homes from the 1940s to 1960s, most with basements

We also take calls from nearby Elwood, Alexandria, Edgewood, Summitville, Lapel, Chesterfield, Atlanta and Windfall. If you're not sure your street is in range, call and ask, and the person who answers will tell you whether a crew can get to you. The service pages cover each job in more detail, starting with water damage restoration and basement flooding.

What do Frankton homeowners ask before they call?